What you told us - Library & Knowledge Service Survey 2026: Results

Published Date: 26th June 2026

Thank you to everyone who took part in the LKS survey during May. Your feedback helps us to improve our service, making sure that it is designed to meet your needs.

Below are some of the main results of the survey:

Supporting learning and patient care

You told us that the service plays a key role in improving patient care, leads to more informed decision-making, contributes to service development and delivery, and helps with your professional development and study.

Popular services and resources

The services and resources you use the most include our study and workspaces, online resources (e-journals, databases, and clinical decision support tools), acoustic pods, as well as our books and IT facilities.

What you value most

You thought the LKS staff were friendly, knowledgeable and responsive - which is always nice to hear . You also appreciated the tailored support for clinical teams and students and being able to get fast access to high-quality information.

Facilities and access

You describe our Library spaces as welcoming and well-equipped. Areas for improvement included the lack of space for using laptops.

Looking ahead

We're listening to your feedback and are continuing to work on ways to improve our study and work areas for you.

Want to know more?

If you have any questions about the services and resources we provide, would like training on how to use them, or would like to arrange a library induction for you and your team, please let us know - we'd love to help. You can email us at: library@merseywestlancs.nhs.uk.